USA Return & Refund Policy
USA Return & Refund Policy
We have a 30-day return policy for our USA customers, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
✔️ Unused, unworn, and in its original packaging
✔️ Must include a receipt or proof of purchase
✔️ Return must be approved by our team before shipping it back
📌 Items sent back without first requesting a return will not be accepted.
To initiate a return, please contact us at hello@layoverandco.com.au. If your return is accepted, we’ll send you detailed instructions on how and where to send your package.
Return Shipping Costs & Responsibility
📦 Return Shipping Costs: Customers are responsible for all return postage costs.
⚠️ Important: The customer assumes any risk of damage, theft, or loss of goods during transit. We highly recommend using a trackable and insured shipping service to ensure safe delivery.
📍 Return Address:
Layover and Co.
PO BOX 2229, Ascot QLD 4007
Australia
📌 Shipping fees are non-refundable.
Damages & Order Issues
Please inspect your order upon arrival and contact us immediately if:
-Your item is defective or damaged
-You received the wrong item
We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
🚫 Personalized or custom-made items (such as engraved products)
🚫 Gift cards
If you have questions about a specific item, please reach out to hello@layoverandco.com.au before initiating a return.
Exchanges
📌 Exchanges are NOT available for USA orders.
If you need a different item, we recommend returning the original purchase (if eligible) and placing a new order separately
Refund Process
Once we receive and inspect your returned item, we will notify you whether the refund is approved or denied.
✅ If approved:
You will be automatically refunded to your original payment method within 10 business days.
Please allow extra time for your bank or credit card company to process the refund.
⚠️ If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hello@layoverandco.com.au.